QuickBooks users can easily manage their finances and generate precise accounting reports using the software. However, they can sometimes encounter problems due to QuickBooks Not Responding When Opening Company Files. If you fall prey to a similar issue on your QBDT, read this entire blog to learn why this happens and the methods to resolve it quickly.
Approach our QB support team at 1-855-856-0042 for quick troubleshooting of this error.
Reasons
You might have experienced QuickBooks starts freezing and stops responding to your commands when you try opening the company file. The main reasons for this abnormal QB behaviour while running a data file are discussed below-
- Your company file name contains invalid characters or symbols, making it unreadable for QuickBooks.
- The company file is in encrypted or compressed file format, due to which QB freezes when it processes the file.
- The QuickBooks version is outdated due to, which causes problems while accessing the company file.
Solutions
You won’t be able to work on your financial data as QuickBooks will either freeze or crash whenever you try opening the file. The QB recommended methods to terminate the company file issue are discussed below in detail-
Solution 1- Download the latest QuickBooks tool hub update version
QuickBooks can fall prey to many errors due to its outdated version, which raises compatibility issues while running in Windows. You must always keep your QuickBooks updated to remove the existing bugs and enhance its compatibility. Always remember to turn off your antivirus and Windows Defender firewall before updating QBDT. An easy way to download and install the latest QB updates on your computer is mentioned below-
- Open your QB and access its File menu.
- Select the Utilities option and click the Stop hosting multi-user access option.
- Approach the Help menu of QuickBooks and select Update QuickBooks Desktop.
- Under the Update Now tab, click the Mark All checkbox, and single-click Reset Update.
- Click the Get Updates option after checking everything and wait until the update package is downloaded.
- Reopen your QuickBooks and use the onscreen instructions to install the software on your computer.
If QuickBooks stops responding when you open the company file, move to the next solution.
Recommended to read : Why QuickBooks Closes Unexpectedly
Solution 2- Erase invalid characters from the file name and ensure it isn’t encrypted or compressed
QuickBooks can also face trouble running a company file if the file name has invalid characters or it is encrypted or compressed. QuickBooks might freeze or stop responding to your commands if you process an encrypted or compressed company file. You must apply the following steps to ensure there are no abnormalities in the company file-
- Open your QB folder location and locate the company files inside.
- Right-click the company file and select the Rename option.
- Erase invalid symbols like %, $, <, >, etc. and save the company file.
- Right-click the data file again and select Properties.
- Go to the Advanced tab and unmark the Encrypt and Compress checkboxes.
Conclusion
This blog thoroughly explains the causes of QuickBooks Not Responding when opening company file. The steps you can take to resolve the issue are also given in the blog, and we hope you execute them on your PC to access the company file without problems.
You may read also : How to fix QuickBooks error 6000 80