Are you experiencing the QuickBooks subscription has lapsed error when trying to update this program? If so, you must go through this comprehensive guide to fix it.
This error occurs with an error message that says, ‘Your QuickBooks has lapsed’ error message.’ The sudden occurrence of this error won’t damage your company file data. However, it causes issues when updating QB and interrupts the related operations. The QuickBooks subscription has lapsed can occur due to the expired payroll subscription and other issues. So, to learn more about this error and how to fix it, read this guide until the end.
If you are overwhelmed when following this guide or have any related issues, dial 855-955-1942 and consult the issues you are facing with QB experts
Why Subscription Lapsed in QuickBooks Desktop
For various reasons, you might experience the subscription lapsed error in QuickBooks when downloading the QB updates. Let’s familiarise ourselves with the potential causes of this error.
- The subscription might not be updated.
- Incorrect Internet connection settings on your computer can cause issues and trigger the ‘subscription has lapsed’ error.
- There is a problem with QuickBooks’s product license info.
- Your QuickBooks subscription has expired.
Here’s How to Troubleshoot Subscription Has Lapsed Error in QuickBooks
After knowing the possible causes behind the QuickBooks subscription has lapsed, you must be looking for ways to troubleshoot it. Go through the below instructions for the same.
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Solution 1: Update the Billing Information
If you forgot to update the billing information after the renewal of your payroll subscription, go through the below steps to update the info.
- Go to the ‘Customer Account Management Portal’ and sign in as an admin user.
- From the list of products and services, select QuickBooks Desktop.
- Select details right next to the QB product.
- Move to ‘Payment Method’ and then click ‘Edit.’ Update your payment information. Once done, click ‘Save & Close.’
- Now, open QuickBooks and go to the ‘Help’ menu.
- Hover over ‘Manage My License’ and then select ‘Sync License Data Online.’
Solution 2: Review your Internet Connection Settings
Your computer’s Internet Connection settings can be the source of the subscription error in QuickBooks.
- Go to QuickBooks’ ‘Help’ menu and select ‘Internet Connection Setup’ from the dropdown.
- Further, select ‘Use my computer’s Internet connection settings to establish a connection when this application accesses the Internet’ and click ‘Next.’
- Choose ‘Advanced Connection settings.’
- Move to the ‘Advanced’ tab from the prompted window and select ‘Restore Advanced settings.’
- Select ‘OK’ to save the changes and click ‘Done.’
- Once done, try to update the QB Desktop again.
Solution 3: Restore the Product and License Info in QuickBooks
QuickBooks Desktop saves your product and license details to a file on your hard drive. In the event that something goes wrong, restoring the file is simple:
- Get the product and license info of the QuickBooks version you are using.
- Shut down QuickBooks and open the Windows Start menu.
- Press ‘Enter’ after typing ‘Run’ into the search area.
- Type ‘C:ProgramDataIntuitEntitlement Clientv8’ in the ‘Run’ command and click ‘Enter.’
- Now, search for the ‘EntitlementDataStore.ecml’ and right-click on it. Choose ‘Delete,’ then click ‘Yes’ to finish.
- Open your company file in QuickBooks.
- Adhere to the displayed instructions to register the products and license details again.
After following the above solutions, have you successfully fixed the QuickBooks subscription has lapsed issue? If yes, you’re good to go. However, if you have issues while doing so, dial 855-955-1942 to connect with the industry experts on a direct call.
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