Are you unable to send emails and wondering ‘why QuickBooks Outlook is not responding’? If so, this guide is all you should do to get the answer to your question.
QuickBooks uses Outlook as the default email application to send emails, documents, reports, and other financial data to your customers and employees. However, some users have complained about experiencing the error message that states, “QuickBooks is unable to send your email to Outlook.” If you are also experiencing that QuickBooks Outlook is not responding , below we have listed a list of possible causes and suitable solutions to help you. Make sure to follow this comprehensive guide thoroughly.
If you cannot understand this error and are facing issues while following this guide, dial +18557380359 to connect with QB experts directly. Our team of QB professionals is available to assist you with the best
Why is Outlook not responding in QuickBooks?
Let’s get familiar with why ‘Outlook is not responding’ and what interrupts you when emailing your employees or customers.
- QuickBooks’ email preferences might be set incorrectly, so QuickBooks is not sending emails to Outlook.
- If Outlook is not set as the default email application, QuickBooks won’t be able to send emails to Outlook.
Fix the ‘Outlook is Unable to Send Your Email’ Error Using These Methods
Move to the below section and find suitable solutions to fix the ‘Outlook is unable to send your email’ in QuickBooks. Also, keep the QuickBooks application updated to its most recent version.
Solution 1: Change Your Email Preferences in QuickBooks
- Open QuickBooks and select the ‘Edit’ menu, then select ‘Preferences.’ If you are using Microsoft Outlook with Exchange Server, open and sign in to the Outlook app.
- From the drop-down menu, select ‘Send Forms.’
- Move to the ‘Preferences’ tab in the open window.
- Choose ‘Outlook’ as your email option.
Now, send a test email or transaction to ensure the issue is fixed.
- Select ‘Preferences’ from the ‘Edit’ menu.
- Further, select ‘Send Forms’ from the displayed options. Move to the ‘Preferences’ tab from this window.
- Select ‘QuickBooks E-mail’ or ‘Webmail’ as an email option, then click ‘OK.’ It will toggle your preferences ‘Off.’
- Repeat the same steps to toggle the preferences ‘ON.’
- Return to the ‘My Preferences’ tab and select ‘Outlook.’ Click ‘OK’ to confirm these changes.
- Close QuickBooks and other running programs on your system.
- Once done, restart your computer.
If QuickBooks cannot email Outlook, move to our next solution.
The following blogs can help you: Quickly fixing the QuickBooks Error 2147221164 on your system
Solution 2: Review the Internet Explorer Email Preferences
QuickBooks uses Internet Explorer to run the web-based services and to access the internet connection in the background. So, you need to reset the email preferences in Internet Explorer.
- Close the QuickBooks program and open Internet Explorer.
- Select ‘Tools’ and then choose ‘Settings’ from the dropdown menu.
- Further, select the ‘Internet Options’ option. The ‘Internet Properties’ window will be open.
- Move to the ‘Programs’ tab and click ‘Set Programs.’
- Select ‘Set your default programs’ and choose Outlook as a default email application.
- ‘Apply’ these changes and click ‘OK.’
- Once done, close ‘Internet Explorer.’ Also, try to send a test email to QuickBooks to check whether the issue is fixed.
Read More: Easy Solutions To Resolve QuickBooks Update Error 15212
Hopefully, this comprehensive guide helped you answer your query, ‘why QuickBooks Outlook is not responding.’ However, if you still face any issues or require professional help, dial +18557380359 to consult the problems you face directly with them.